SHIPPING & RETURNS
(sent with Tracked 24hr with a tracking number, please note this does not mean you will receive your order within 24 hrs of placing the order.)
Shipping Time: Estimated 1-5 business days from dispatch
A4 prints/Mounts ~ £4.00
(sent International Tracked)
Estimated 4-15 business days from dispatch
Please note that there may be import VAT, duty, and handling charges to be paid before receipt of your order. These charges vary depending on the regulations in force in your country, please check the fees for your country before placing an order. You will be contacted directly by the courier to pay these additional charges (please check your junk folder in case courier emails end up there). Sarah Goodwin has no contact or control over the customs department, if you fail to pay the customs charges the order will be returned to the Sarah Goodwin studio.
Custom Orders
Please note that shipping for custom orders will be priced individually and may vary from the above prices, depending on size, quantity, and nature of the order.
Late and lost Deliveries:
If your delivery is delayed, or there is no tracking information available, please contact us so we can provide more information.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately, that means delivery problems are more likely.
When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 2 weeks (longer if there are local delays).
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work or a neighbour. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address and ensure you are home to receive your package.
Sarah Goodwin cannot be held responsible for goods that are lost or delayed in transit.
RETURNS POLICY
To be eligible for a return, you must first check the product page to see if it is eligible for a return, some products are delicate or custom/bespoke and are not returnable and refundable.
If the product page doesn't specify that it is non returnable, in order to return and be refunded please return in the same condition that you received it and in its original packaging (unless the packaging was damaged on receipt). You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted. Giclee prints are very delicate and any damage on return will be deducted from the exchange or refund total. Any returns need to be returned as a tracked/recorded delivery and the cost of return shipment is the responsibility of the customer.
Please note that custom/bespoke orders and some more delicate items are non-returnable, please refer to the individual product page to see if the item is listed as non-returnable. Sarah Goodwin is under no obligation to offer return and refund on orders that contain a non-returnable product.
It is the customers responsibility to read all the information given prior to making a purchase.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible. You must contact Sarah Goodwin within 7 days of receiving your order, with clear photos of the damaged packaging and damaged product. Claims made without photos provided and after 7 days cannot be guaranteed to be replaced.