SHIPPING & RETURNS
*Lead times for made-to-order pieces will still apply from the date shipping resumes, please see product descriptions for lead times.
Shipping costs and estimated shipping times are below. Please note during busy periods such as Christmas and with International orders, there may be delays to shipments, which are outside of my control. Once a shipment has been dispatched and handed over to the courier there is very little that I can do, please refer to the tracking number provided for the most up-to-date information.
(sent 1st Class Signed for with tracking number)
Estimated 1-5 business days from dispatch
Greetings Cards ~ from £1.40 (1st Class)
A4 prints ~ £3.95
(sent International Signed for with tracking number)
Due to the new customs checks and other Brexit related delays, parcels to European destinations are taking longer than normal and may take up to 3 weeks to arrive.
Please note that there may be import VAT, duty and handling charges to be paid prior to receipt of your order. These charges vary dependant on the regulations in force in your country, please check the fees for your country before placing an order. You will be contacted direct by the courier to pay these additional charges.
All Prints ~ EUR €13.95 (approx) final calculated at checkout
USA & World*
(sent International Signed for with tracking number)
Estimated 4-15 business days from dispatch
Please note that there may be import VAT, duty and handling charges to be paid prior to receipt of your order. These charges vary dependant on the regulations in force in your country, please check the fees for your country before placing an order. You will be contacted direct by the courier to pay these additional charges.
*Please note that shipping for custom orders will be priced individually and may vary from the above prices, dependant on size, quantity and nature of the order.
RETURNS POLICY
If you have a problem with your order please contact us within 14 days of receiving it. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted. Giclee prints are very delicate and any damage on return will be deducted from the exchange or refund total. Any returns need to be returned as a tracked/recorded delivery and the cost of return shipment is the responsibility of the customer.
Please note that custom/bespoke orders are non-returnable due to the custom nature of the piece, please refer to the individual product page to see if the item is listed as non-returnable.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.